Dovetail

Social Media Policy

Dovetail Inc. (herein referred to as “Dovetail”) uses social media such as X, Instagram, YouTube, etc. for the purposes of communication and public relations on the Internet, as well as to respond to customer inquiries and assist in customer service operations. Staff members who manage Dovetail’s social media accounts will comply with the attitude, actions, and basic etiquette set forth below as part of their job responsibilities.

Awareness and responsibility regarding the dissemination of information on social media

  • Always be aware that information posted on the internet can be accessed by an unspecified number of users
  • Comply with laws and regulations, as well as by-laws established by Dovetail
  • Recognize that any information disseminated can have a considerable impact
  • Be aware that communicating with external stakeholders can greatly contribute to the improvement of the Dovetail brand

Things to keep in mind when interacting (with users) on social media/participating in social media

  • Endeavor to carefully listen to communication
  • We learn through experience. As such, aim to share our experiences widely, both within and outside the company, to contribute to the growth of individuals and communities
  • Be responsible when disseminating information and responding, as to avoid causing misunderstandings
  • Refrain from making statements that include personal information
  • Understand that once information is made public, it cannot be completely deleted

For Users:

Guidance and requests for users

  • Please note that all content and communication from Dovetail on social media do not necessarily represent Dovetail’s official views. For official announcements, information will be posted on the official website
  • Please note that content on social media is representative of the time of posting and is subject to change
  • Please note that the manner in which we communicate (medium of responses, response times, etc.) may vary from person to person

*For information regarding our personal information protection and privacy policy, please refer to this link.